e-hub Health is committed to engaging and partnering with consumers. We value consumer insights and the positive contribution they make in improving the safety and quality of our programs.
In order to create services with mutually valuable outcomes, we understand the importance of having service users who represent our service user demographic actively involved in the governance, planning, design, measurement and evaluation of the services we provide.
We incorporate service users in the design, measurement and evaluation of our online web services through feedback surveys, as well as targeted engagement strategies such as user testing and focus groups during the design, evaluation and ongoing review of the services.
We aim to provide consumers with easy to understand orientation materials to facilitate engagement and participation.
In the e-hub self-help programs section of e-hub Assist you will find:
We encourage you to get involved in the design and development of e-hub self-help programs:
Provide feedback about our product information sheets, and evaluation and performance criteria
Share your email with us so we can contact you in the future, when we design and develop new programs or undertake a major program improvement project.
We would like to hear about your experience of our services. Whether you've had a good experience or you have had concerns about one of our programs or a member of staff.